i am a strong advocate for online banking. let’s just attribute that to my extreme dislike to having to queue and wait needlessly.
with all the banks that i do business with (be it savings, current, credit card or loans), i make a point to get hold of the online banking account – when it seems worthwhile.
previously my loan accounts were with maybank and bankislam. which is ok considering i hv online banking with both banks.
have yet transfered my loans to bumiputra commerce and rhb (both of which i hv dormant savings accounts – due hving my salary credited into those by my previous employers). where previously i had no need for online banking, i do now.
rhb was a breeze. got my account up and running in no time.
bcbb on the other hand.. is a totally different ballgame altogether.
lemme count the many ways i love .. ehh the many times i’ve tried to register thee..
21 times.. at least!!
you would think .. after managing to register @ all the major local banks (and one international bank) for online banking accounts, i would be able to register another one without a hitch. but channel-e is quite a stubborn system ..
apparently when they migrated some details on their customers, bcbb managed to either leave out or erroneously transfer my i/c details. which was the root cause for my apparent inability to register the effin account. and of course the customer service officer assured me they will rectify in 5 working days (which by my calculations should be by early this month)
which of course when i tried on the final week of september – is still givin’ me grief. and yet again i called customer service and insisted they check whether my details hv been updated, surprise! surprise!.. it’s still like that.
and the customer service officer promised again that they will communicate to the relevant dept (whichever that one is) to rectify the issue. and another 3 working days is required for this to be done.
oh well.. queuing seems to be the only option then!
i guess that’s why bcbb klcc decided to open 7 days a week up to 6 pm.. prolly more and more people are unable to conduct online banking.